Cancellation

We accept order cancellations before the product is shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days of receiving the product. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will be charged shipping costs at most once (this also applies to returns); no restocking fee will be charged to the consumer for returning a product.

Refunds (if applicable)

Upon receipt and inspection of your return, we will send you an email notification confirming the receipt of the return. We will also inform you whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven't received your refund yet, please first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing time before a refund is posted. If you've done all of this and still haven't received your refund, please contact us at service@dxygreman.com.

Please contact our customer service at service@dxygreman.com to obtain the return address.

If the return is caused by the consumer, the consumer should bear the shipping costs. The exact cost will depend on the express company you choose. If the received goods are damaged or incorrect due to our fault, the consumer will not be responsible for the shipping costs.

If the return is caused by the consumer, the consumer is responsible for the shipping costs. The specific fee should be based on the express company you choose.

If the goods are damaged or incorrect due to our fault, the consumer is not required to bear the shipping costs.